Contacts
South Africa / Johannesburg
Sanvila Puhaca / Alex Cook
Tel: +27 (0) 11 326 4267
E-Mail: reservations@staywithus.org.za
United Kingdom / London:
Darin Davies
Mobile: +44 (0) 7951 886 769
E-Mail: darin@staywithus.org.za
Germany / Twistetal:
Carola Wever
Tel: +49 (0) 5695 400 / 8070
Mobile: +49 (0) 162 904 4327
E-Mail: carola@staywithus.org.za
Switzerland / Sierre:
Christophe Zwissig
Mobile: +41(0) 76 417 2589
E-Mail: christophe@staywithus.org.za
Terms & Conditions
BOOKING TERMS AND CONDITIONS
Staywithus uses their best efforts to maintain this website and the technology supporting it, but is not responsible for the results of any lost profits or other consequential damages that may result from any such defects that may be found to exist, or which may occur from time to time, in the www.staywithus.org.za service.
RELEVANT LAW
This agreement (including its validity, existence and implementation, the interpretation and application of its provisions, the respective rights and obligations of the parties in terms of and arising out of the conclusion, breach and termination of the provisions of this agreement) shall be governed in all respects by the laws of the Republic of South Africa.LIABILITY
Clients are accepted on tour on the understanding that the client appreciates the risks inherent in travel and adventure, and the client undertakes their travels at his/her own risk. Such risk could include injury, disease or death.
The client agrees and concedes that the company and its members and employees shall not be responsible for loss or damage to property injury or illness to the client or loss of life or consequential damages which might occur from any cause whatsoever. The client is advised to take out appropriate insurance prior to departure date.
CANCELLATIONS
Any cancellations made by a client must be done in writing. The date on which the company receives the correspondence, will determine the cancellation charge, if any. General charges applicable in the event of a cancellation shall be as follows:
- Confirmation = 30% of total rate
- 60 – 30 days = 60% of total rate
- 21 – 15 days = 80% of total rate
- Day of arrival 100% of total rate
Cancellation charges may differ from the above for certain accommodation or in the case of bookings made in countries other that South Africa, in which case this will be pointed out at the time of booking.
CHANGES AND ALTERATIONS
Stay with us will not be held responsible for any compensation to the client if the company is forced to cancel or in any way change the accommodation due to force majeure including war, riot, civil strife, industrial dispute, terrorist activity, natural disaster, fire, adverse weather conditions or other external circumstances beyond the company’s control.
The company reserves the right to cancel theaccommodation without prior notification. In this instance the company agrees to refund all monies already paid by the client.
PASSPORT AND VISA REQUIREMENTS
Client should be in possession of a passport valid for at least 6 months beyond the intended stay. The client must ensure that he/she has the correct visa and passport documents to travel. The company will not be held responsible for passengers travelling without the correct travel documents.
Please enquire about details. KEEP CERTIFIED COPIES of all important documents such as passports, travel documents, insurance papers etc away from the originals. This will assist client in the event of replacing them if stolen.
VACCINATIONS AND HEALTH
The client shall acknowledge an awareness of the proposed itinerary and shall confirm that he/she is medically fit, in good physical and mental health and is able to embark on the tour. Any client with a pre-existing medical condition or illness must declare such conditions to the company before commencement of the tour.
Any failure to declare may result in cancellation of the booking. A certificate of vaccination against cholera and yellow fever is required by Congo and Tanzania.
Kenya requires a vaccination certificate against yellow fever. It is the client’s responsibility to ensure that he/she has the appropriate vaccinations. An anti-malarial prophylactic is highly recommended for all African countries. Please check with your doctor for advice on other vaccination precautions against typhoid, tetanus, polio, meningitis and hepatitis.
CLIENT RESPONSIBILITY
It is the client’s sole responsibility to ensure that passport, visa, vaccination and other required documents are in order in terms of the countries to be visited. Any resulting consequences of a client’s failure for not having his/her required paperwork in order shall be the responsibility of the client. The client is also responsible to make arrangements to arrive at the tour assembly point as indicated on the itinerary.
SEVERABILITY
Should any of the terms and conditions of this agreement be held to be invalid, unlawful or unenforceable, such terms and conditions will be made severable from the remaining terms and conditions, which will continue to be valid and enforceable. If any term or condition held to be invalid is capable of amendment to render it valid, the parties agree to negotiate an amendment to remove invalidity.
INSURANCE
Travel and cancellation insurance is mandatory for all clients. All insurance is solely the responsibility of the client. It is mandatory that the client takes out travel insurance recommended for Africa for the full duration of the tour.
The client must take out insurance to cover personal injury, medical expenses and emergency evacuation, repatriation, loss of luggage and expenses associated with the cancellation or curtailment of any tour.
If a client becomes ill, all hospital expenses and doctor’s fees are the client’s responsibility and the company shall not be held responsible for any refund of the tour rate whatsoever. The carriage and storage of all baggage and personal effects are at all times the clients risk.
The company cannot accept any liability for any loss or damage to baggage or personal effects, property or injury or illness to the client or loss of life or consequential damages which might occur from any cause whatsoever.